Please note, during sales and festive seasons, due to the volume of orders we receive, please expect higher processing times as we need to ensure each package is carefully packed before it is sent to you. We appreciate your understanding.

We are currently partnered with Australia Post for all orders within Australia and DHL Express worldwide.

Processing time

All orders are processed within 2-4 business days, Monday-Friday, before being dispatched. This includes quality checks and careful packing of each item. The delivery times below begin once your order has been collected by the courier, not from the date of purchase.

During peak periods (sales or public holidays), processing may take longer than usual due to higher order volumes.

Australia

New Zealand

Sent via Australia Post, may be transferred to your local postal service for final delivery.

International (DHL Express)

 

Duties & taxes are included in the price for US orders. All other international orders may be subject to import duties and taxes, payable directly to your local customs office on delivery.

Dispatching your order

Once your parcel is collected from our warehouse and scanned into the corresponding depot, you'll be emailed your tracking number. If you can't find this email, check your junk/spam folder or contact us at contact@toshijewels.com.au.

Once your order has left our warehouse, it's in the hands of the courier. Any delays caused by the shipping company are outside of our control. Expected shipping times are estimates provided by the shipping companies and may vary depending on location. Toshi Jewels is not responsible for any damage caused to the parcel during transit.

Returned parcels

Parcels returned to us due to incorrect address details, failure to collect, or refusal to pay import duties will incur a restocking fee of $10 AUD. The cost of return shipping charged to us by the courier will also be deducted from your refund. These fees cover the handling, processing, and restocking of the item once it's back at our warehouse.

Stolen parcels

It's the customer's responsibility to nominate a safe and secure shipping address. Toshi Jewels is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.

Damaged parcels

Toshi Jewels is not liable for any damage sustained to parcels once successfully delivered to the nominated address.

Tracking

Australia Post: www.auspost.com.au/track/ International (DHL): www.dhl.com

International customs & taxes

It's the customer's responsibility to be informed of any local customs and tax charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order, unless otherwise stated above.

Toshi Jewels will not offer refunds for refused shipments due to additional customs or tax charges. If this fee is not paid, the order will be returned to us at the customer's expense. Any customs charges paid to receive your order are non-refundable upon return.

Need more information?

If you have any questions regarding your parcel's shipping, contact your relevant courier, or reach out to us at contact@toshijewels.com.au.