Please note, during sales and festive seasons, due to the volumes of orders we receive, please expect higher processing times as we need to ensure each package is carefully packed before they are sent to you. If you order is urgent, please select express shipping at checkout to ensure your items arrive to you as soon as possible. We appreciate your understanding. 

We are currently partnered with Australia Post for all orders within Australia and DHL Express worldwide. 

For information on shipping, duties and taxes in your region, please refer to the below table

Australian Orders

Express Shipping Orders over $120	Metro: 1-2 business days	FREE
Express Shipping Orders under $120	Metro: 1-2 business days	$15
Standard Shipping Orders over $80	Metro: 2-5 business days	FREE
Standard Shipping Orders under $80	Metro: 2-5 business days	$10

 

New Zealand Orders

Orders will be sent by Australia Post but maybe transferred to your local postal service to help deliver the parcel.

Express Shipping Orders over $200	Metro: 2-5 business days	FREE
Express Shipping Orders under $200	Metro: 2-5 business days	$25
Standard Shipping Orders over $120	Metro: 4-7 business days	FREE
Standard Shipping Orders under $120	Metro: 4-7 business days	$15

 

USA Orders

Orders will be sent by DHL Express. Tax included. Orders above USD $800 will require duties payable once landed.

DHL Express Shipping Orders over $100 USD	2-3  business days	FREE
DHL Express Shipping Orders under $100 USD	2-3 business days	$38 USD

 

Canada Orders

Orders will be sent by DHL Express. Tax included. Orders above CAD 150  will require duties payable once landed

DHL Express Shipping Orders over $150 CAD	2-8  business days	FREE
DHL Express Shipping Orders under $150 CAD	2-8  business days	$35 CAD

UK Orders

Orders will be sent by DHL Express. Tax included. Orders above GBP 39 will require duties payable once landed

DHL Express Shipping Orders over 85 GBP	2-3  business days	FREE
DHL Express Shipping Orders under 85 GBP	2-3  business days	22 GBP

Spain, Italy, France and Germany Orders

Orders will be sent by DHL Express. Tax included. Orders above EUR 150  will require duties payable once landed for Italy. Orders above EUR 200  will require duties payable once landed for Spain, France and Germany.

DHL Express Shipping Orders over 100 EUR	3-5  business days	FREE
DHL Express Shipping Orders under 100 EUR	3-5  business days	26 EUR

Switzerland Orders

Orders will be sent by DHL Express.Tax included. Orders above CHF 200 will require duties payable once landed

DHL Express Shipping Orders over 100 CHF	3-5  business days	FREE
DHL Express Shipping Orders under 100 CHF	3-5  business days	25 CHF

Rest of World Orders

Orders will be sent by DHL Express.Tax included. Duties maybe required to pay once landed.

DHL Express Shipping Orders over $170 AUD	5-10  business days	FREE
DHL Express Shipping Orders under $170 AUD	5-10  business days	$43 AUD

Timing

We aim to dispatch all orders within 24 to 48 hours between Monday - Friday.

Please note: During peak periods (Sale or Public Holiday periods), same day dispatch may not be applicable due to a high volume of orders received.

Dispatching your order

Once your parcel is collected from our warehouse and scanned into the corresponding depot, you will be emailed your tracking number. If you are unable to find your email from the relative shipping couriers, please check your junk mail or alternatively contact us at contact@toshijewels.com.au 

Once your order has left our warehouse, it is in the hands of the courier.  Any delays caused by the shipping company are outside of our control. Expected shipping times are an estimation given to us by the shipping companies, and may vary depending on locations. Each order is packed carefully by our warehouse team. Toshi Jewels is not responsible for any damage caused to the parcel within the transit process. 

Stolen Parcels

It is the customers responsibility to nominate a safe and secure shipping address. Toshi Jewels is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address. 

Damaged Parcels

Toshi Jewels is not liable for any damage sustained to parcels once successfully delivered to the nominated address.

Australia Post Tracking

To track your order, please visit: www.auspost.com.au/track/

International Tracking 

To track your order, please visit: www.parcelsapp.com/

Expected Shipping Times

Our express service delivery timeframes are based off your location to our warehouse in Sydney. Metro cities across Australia can expect delivery within 1-2 business day, excluding Adelaide and Perth which can be 2-7 business days. Rural areas across Australia take anywhere between 3-7 business days.

International Customs & Taxes

It is the customer's responsibility to be informed of any local customs & taxes charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order, unless otherwise stated in the table above.

Toshi Jewels will not offer refunds for any refused shipments due to additional customs & taxes charges. If this fee is not paid, the order will be returned to us at the customers expense. Any custom charges paid to receive your order are not refundable upon return.

Need more information?

If you have any questions regarding your parcel's shipping, please contact your relative courier.