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We are currently partnered with Australia Post for all orders within Australia and worldwide. 

 

Australian Orders

 Express Shipping Orders over $100 Metro: 1-2 business days FREE
Express Shipping Orders under $100 Metro: 1-2 business days $15
Standard Shipping Orders over $80 Metro: 2-5 business days FREE
Standard Shipping Orders under $80 Metro: 2-5 business days $10

 

New Zealand Orders

Orders will be sent by Australia Post but maybe transferred to your local postal service to help deliver the parcel.

Express Shipping Orders over $200 Metro: 2-5 business days FREE
Express Shipping Orders under $200 Metro: 2-5 business days $25
Standard Shipping Orders over $120 Metro: 4-7 business days FREE
Standard Shipping Orders under $120 Metro: 4-7 business days $15

 

USA, Canada and United Kingdom Orders

Orders will be sent by Australia Post but maybe transferred to your local postal service to help deliver the parcel. i.e USPS, Canada Post, Royal Mail etc

Express Shipping Orders over $250

Metro: 3-6  business days FREE

Express Shipping Orders over $200

Metro: 3-6 business days $35

Standard Shipping Orders over $150

Metro: 5-9 business days FREE

Standard Shipping Orders under $150

Metro: 5-9 business days $25

 

Rest of World Orders

Express Shipping Orders over $250

Metro: 5-15  business days FREE

Express Shipping Orders over $200

Metro: 5-15  business days $45

Standard Shipping Orders over $150

Metro: 10-20 business days FREE

Standard Shipping Orders under $150

Metro: 10-20 business days $35

 

Timing

We aim to dispatch all orders within 24 to 48 hours between Monday - Friday.

Please note: During peak periods (Sale or Public Holiday periods), same day dispatch may not be applicable due to a high volume of orders received.

Dispatching your order

We use Australia Post for all of our deliveries. Once your parcel is collected from our warehouse and scanned into the corresponding depot, you will be emailed your tracking number. If you are unable to find your email from the relative shipping couriers, please check your junk mail or alternatively contact us at contact@toshijewels.com.au 

Once your order has left our warehouse, it is in the hands of the courier.  Any delays caused by the shipping company are outside of our control. Expected shipping times are an estimation given to us by the shipping companies, and may vary depending on locations. Each order is packed carefully by our warehouse team. Toshi Jewels is not responsible for any damage caused to the parcel within the transit process. 

Stolen Parcels

It is the customers responsibility to nominate a safe and secure shipping address. Toshi Jewels is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address. 

Damaged Parcels

Toshi Jewels is not liable for any damage sustained to parcels once successfully delivered to the nominated address.

Australia Post Tracking

To track your order, please visit: www.auspost.com.au/track/

International Tracking 

To track your order, please visit: www.parcelsapp.com/

Expected Shipping Times

Our express service delivery timeframes are based off your location to our warehouse in Sydney. Metro cities across Australia can expect delivery within 1-2 business day, excluding Adelaide and Perth which can be 2-7 business days. Rural areas across Australia take anywhere between 3-7 business days.

International Customs & Taxes

It is the customer's responsibility to be informed of any local customs & taxes charges. These fees are not included in your order total and must be paid to your local customs office prior to receiving your order.

Toshi Jewels will not offer refunds for any refused shipments due to additional customs & taxes charges. If this fee is not paid, the order will be returned to us at the customers expense. Any custom charges paid to receive your order are not refundable upon return.

Need more information?

If you have any questions regarding your parcel's shipping, please contact your relative courier: 

Australia Post Customer Service on 13 POST (13 7678)

Toshi Jewels Customer Service on contact@toshijewels.com.au